Terms and Conditions
These terms and conditions do not affect your statutory rights.
You may cancel your order at any time before it is dispatched by notifying us by e-mail or letter. Once the order has been dispatched, you can cancel it by e-mail or letter within seven working days from the day after receipt. You must return the goods to us within thirty days of receipt. Money will be refunded within thirty days of cancellation. Goods returned to us should be sent by an insured carrier at the customer’s expense to protect them from damage in transit.
These terms are for compliance with the Consumer Protection (Distance Selling) Regulations 2000 In the unlikely event of a complaint, please contact us as soon as possible. We endeavour to respond to all complaints within five working days. We will keep you informed throughout the complaint handling process and give you an estimate of how long it will take to resolve the complaint.
If any item on your order is out of stock, we will contact you and advise you of the expected delay. You will be given the option to wait for the item to be delivered, or cancelling your order for that particular item. Any errors in your order must be reported to us within 7 days of receipt of the goods.
Our telephone helpline is open Sunday to Friday, 9am to 9pm on 0161 – 835 3333.
We confirm that we meet our obligations under the consumer protection laws currently in force including :-
The Sale of Goods Act 1979;
The Supply of Goods and Services Act 1982;
The Consumer Credit Act 1974;
The Trade Descriptions Act 1968;
The Unfair Contract Terms Act 1977 and the 1999 Regulations;
The Consumer Protection Act 1987;
The Package Travel, Package Holidays and Package Tour Regulations 1992;
The Data Protection Act 1998;
The Consumer Protection (Distance Selling) Regulations 2000.
If you have any questions or comments about these terms, please feel free to contact us.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct. We only collect information about you in order to process your order.
All requests for personal information will be made over a secure Internet connection. To check this, look at the address of the web page that requests the information and ensure that it starts with “https://” instead of “http://”.
We will only request the following information :- Your name
Credit/debit card details
We do not collect any personal information that is not related to your purchase. We will not alter the information that you give us unless you instruct us to do so. You can check the information that we hold about you by contacting us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy, the law and the Which? Web Trader Code.
We will never pass any of your personal information on to any other party, nor will we transfer it outside the EEA (European Economic Area).
We may use your mobile phone number and email address on matters relating to your order, or to send you special offers only in relation to netperfumes.co.uk. If you do not wish to receive this info please email us at firstname.lastname@example.org and we will remove you from the mailing list.
The only “tracking information” that may be stored about you is your customer ID and a shopping basket ID. These are stored in a small text file (called a “cookie”) on your own computer, where thay will remain for 30 days, after which your web browser will delete them. Cookies are used for the following purposes :-
# to take the contents of your current shopping basket from page to page as you browse through our web site,
# to take your customer ID from page to page so that we can confirm who you are, and
# to allow us to display both of these pieces of information if you return to the site within 30 days.
If your name is displayed on each page, then your customer ID has been saved in the cookie. You can delete the customer ID information by going to our log-in page and clicking the “Click Here To Log Out” button. This will remove the customer ID cookie from your computer.
You can usually modify your web browser to prevent cookies being saved, but you should be aware that you will experience difficulties using our site if you choose not to allow the cookie to be saved.
If you have any questions/comments about privacy, please feel free to contact us.